Welcome to the support center where you'll find support documentation, customer forums and request submission forms.

We are constantly updating the Knowledge Books to make solutions to common problems available. You may find a solution to your problem a click away using the search box above.

If you submit a request, an email will be sent to you from help@trancreative.com every time a response is posted, so please make sure your email spam filter does not block that emails.

Highlighted Knowledge Book Pages


Common ~ I purchased via Pocket Gear and have not received my registration key
Common ~ I purchased via Paypal and have not received my registration key via email
Common ~ I purchased via Handango and the registration key provided by Handango doesn't work
MxConverter ~ How to upgrade MxConverter to latest version if already owned version 2.x
MxConverter ~ How to upgrade MxConverter from version 1.0 to latest version
WordBook ~ How to upgrade WordBook to latest version if already owned version 3.x
WordBook ~ How to upgrade WordBook from version 2.2 to latest version

Knowledge Book Pages Rated Most Helpful


Common ~ I purchased via Handango and the registration key provided by Handango doesn't work
WordBook ~ Adding full dictionary data to your smartphone
Nice Start ~ Forget Password or Unable to Enter Password
WordBook ~ Searching for Words
Nice Start ~ Is Nice Start compatible with Windows Mobile 5.0?
MxConverter ~ I can't download currency update from the Internet
WordBook ~ WordBook Purchase and Registration
MxConverter ~ How to upgrade MxConverter to latest version if already owned version 2.x
Common ~ I purchased via Paypal and have not received my registration key via email
MxConverter ~ How to upgrade MxConverter from version 1.0 to latest version